Returns & Refunds

Emblems: Due to the nature of our emblems being custom made for you, when ordered, Wicked Badge Lab DOES NOT accept any returns/exchanges/cancellations on custom emblems after orders are placed. If you are not sure or have questions, please contact us first. "Custom" means you choose the design and colors, and the emblem is made specifically for you. Most of our emblems fall under this category. We occasionally offer various pre-made emblems, that are "all sales final", which will be noted in the item description.  We, on occasion, at our discretion, may accept custom emblems in more popular designs and color combinations. This is rare, and should not be considered a standard.

 

Returns & Refunds: Refunds will only be given for accepted returns, and will be sent within 5 days of receiving your return. Wicked Badge Lab reserves the right to withhold 20% a restocking fee. This will be clarified before you send back your return. Returns must include your name and order number, and arrive in the same condition they were received. If it is received damaged, we reserve the right to deny your refund, or reduce your refund based on estimated value or cost of the repair. Please repackage your returned items well. We also suggest insuring your return. We are not able to refund original shipping fees. You must contact us for all returns, prior to returning. Return postage is at buyers expense. This excludes warranty claims or mistakes. (If we screw up, we fix it). We may or may not request the original item back. If we request it back, we will send you a label, which must be printed and adhered to the box. You can hand the package directly to your mail carrier, there is no need to go to the post office or pay for a new label.